NavoChatTroubleshooting
Troubleshoot access and messaging
Check account, workspace, permission, ownership, and channel delivery in the right order.
Updated 2026-07-24For: All users
First decide whether the problem is account access, permissions, conversation scope, or channel delivery. Repeated refreshes, duplicate sends, or shared administrator accounts hide the cause.
Steps
Cannot sign in
Confirm the invited email, accepted invitation, password or sign-in method, and selected workspace.
Missing menu
Review role and permissions. Mobile intentionally omits AI, reports, and complex settings.
Missing conversation
Check owner, status, team, channel filters, and conversation scope.
Message failed
Read the message error and channel state. Correct an email address, attachment limit, or external system before retrying.
Still unresolved
Record time, workspace, conversation ID, and page error for an administrator or support. Never provide passwords or secrets.