Conversations & customers

Find conversation history

Locate closed conversations by customer, channel, or time and review the full message record.

Updated 2026-07-24For: Agents · Supervisors

History is used to review completed customer issues. Visibility depends on your role and conversation scope.

Steps

Choose History from the main navigation.

Filter by customer, channel, owner, or time to avoid searching an unnecessarily large set.

Open a result to review messages, attachments, internal notes, ownership changes, and closure details.