NavoChatDispatch & analytics
Analyze support reports
Analyze volume, response efficiency, and support outcomes by time, team, and channel.
Updated 2026-07-24For: Supervisors · Administrators
Reports use aggregated business facts and can lag behind live views. The freshness indicator shows how current the data is.
Steps
Choose a period
Use a clear date range instead of an undefined all-time comparison.
Limit the scope
Filter by team and channel so the compared work represents the same operating context.
Read metrics together
Combine volume, response, resolution, and satisfaction instead of drawing conclusions from one number.
Investigate detail
Use Monitor, Dispatch, and History to understand the cause of an anomaly.