NavoChatChannels
Create an API channel
Create a bidirectional API channel and obtain its inbound endpoint and one-time signing secret.
Updated 2026-07-24For: Administrators · Developers
The API channel integrates customer conversations from your product; it is not a general management API. Customer messages enter through the inbound endpoint and public replies and lifecycle events return to your callback.
Steps
Add the API channel
Open Channels and choose Add entry → API.
Configure the callback
Enter a channel name and callback URL, then complete team and AI settings.
Store credentials
After creation, immediately store the inbound URL and signingSecret. The secret is shown only once.
Test the callback
Run the callback test from channel details and confirm that your service returns a 2xx response.
Complete the integration
Follow the developer docs for signing, messages, attachments, event deduplication, and retries.