NavoChatChannels
Create and use an Email channel
Create a workspace support address and handle customer email in the shared Inbox.
Updated 2026-07-24For: Administrators · Agents
Email is asynchronous. The subject, body, and attachments become a conversation, and agent replies are sent from the channel address.
Steps
Add Email
Open Channels and choose Add entry → Email → Use a NavoChat email.
Configure the address
Set the entry name, available local part, and sender name.
Configure support
Choose the team, human- or AI-first handling, handoff assignment, and enabled state.
Send a test email
Write from an external mailbox, confirm that it reaches the correct queue, and reply from the Inbox.
Review delivery
If a reply fails, read the error and avoid repeated sends. Correct the address or connection state before retrying.