NavoChatDispatch & analytics
Use the Dispatch Center
Identify backlog, waiting, and at-risk conversations and route work to the right team.
Updated 2026-07-24For: Supervisors · Dispatchers
The Dispatch Center shows current queue health and conversations that need attention. It supports live operations and does not replace historical reports.
Steps
Choose a window
Review the last 30 minutes, 1 hour, 4 hours, or today.
Filter by team and channel
Narrow the responsibility area before comparing waiting work, backlog, and capacity.
Inspect exceptions
Open long-waiting or at-risk conversations and determine whether the cause is capacity, routing, or channel health.
Act
Assign manually, notify the team, or adjust availability and team capacity.