NavoChatDispatch & analytics
Monitor live support
Review agent availability, active conversations, and current team pressure.
Updated 2026-07-24For: Supervisors
Monitor answers what is happening now. Use Reports for trends and performance analysis.
Steps
Review the overview
Compare online agents, active conversations, and queued work with current demand.
Locate pressure
Look for agents with high load, long response gaps, or unexpected availability.
Inspect conversations
When permitted, open related conversations and decide whether to assist, transfer, or adjust routing.