NavoChatDispatch & analytics
Configure and respond to SLA risk
Set response and resolution targets and act on at-risk conversations before a breach.
Updated 2026-07-24For: Supervisors · Administrators
SLAs make service expectations explicit. NavoChat emphasizes at-risk and breached work rather than showing distracting timers on every conversation.
Steps
Set targets
Administrators configure first response, repeat response, and resolution targets in General settings.
Follow alerts
Supervisors open at-risk conversations from notifications or Dispatch.
Remove the cause
Reply, reassign, add online capacity, or correct team routing as appropriate.
Review outcomes
Use Reports to compare SLA performance across teams and time periods.